If you need to amend or cancel your existing booking, please contact us as soon as possible. Email us or go to the contact us page to send your request.

Bookings will be held and confirmed on receipt of a verified credit card or a deposit can be arranged. You can book directly on our website, there is a secure area to submit your credit card details.

Your accommodation is professionally cleaned and ready for your arrival. For stays longer than 7 days a mid stay linen change can be arranged on request, please contact for pricing. Most properties have their own laundry facilities.

Any damage beyond ‘reasonable wear and tear’ to the property or furniture and fittings caused by guests will be charged to the guest who made the booking. Should you find anything damaged prior to your stay, please advise us immediately. Failure to do so means you are responsible for the condition of the property on departure.

This is allowable, however unless we can obtain a new booking for the property, there will be no refund of the cost of accommodation on the remaining nights.

A fully self-catering villa or apartment is set up as a normal home. Full kitchen and cooking facilities, separate bathroom, a laundry that includes a washing machine and a living/dining area. We provide tea, coffee and sugar in the kitchen plus dishwashing, laundry powder and toilet paper.  If you require more than what is supplied you will need to purchase these.

Our homes suit short and long stays. We have a 2-5 night stay minimum in our homes and apartments. We recommend staying in a motel or hotel for a 1 night stay.

Check in is from 3.00pm and check out is at 10.00am. Alternative arrangements outside these times can be arranged on request – we do charge an additional fee for early check-ins and late check-outs

All our homes are strictly non-smoking or vaping. If you need to smoke this must be outside the property with respect shown for the neighbours and other guests health.

In order to avoid extra costs on departure the home is to be left in tidy condition as it was in at the start of your stay. Cleaning and linen is provided for all bookings. However, we ask that on day of your departure that you wash, dry and put away your dishes leaving the kitchen tidy. Please separate your rubbish into the bins provided for recycling. Instructions can be found in each house.

In most cases we have been able to provide a credit (less a $75 admin fee) for use within 18 months at any of our properties within New Zealand.

Extra guests are welcome to stay if they have paid the extra guest fee and are added to the booking, all of our fees are based on linen, consumables and cleaning per person so extra guests fees are required and are a minimum of 2 nights.